Sir, 
I have no problems with your system operations and playing chess is a pleasure to me.
However I felt one programme of yours needs attention or modification to satisfy any player. When ever I am playing chess with an opponent some time it do happen loss of internet connection . This has no control by any player and patiently we have to wait til its restoration. But what I observed is that if the restoration of Internet exceeds the maximum time allotted between TWO moves( say example  FIVE MINUTES ) then I am forefeiting the game also my personal rating points. This has happened to me many times and I lost considerable points of my rating points.
Therefore my suggestion and request to you is to please cancel the game automatically by your system whenever game is held up due Internet disconnection thus none of the players are at loss.
I will be happy if you could please consider  this problem seriously with a positive solution.
With regards
B. Ramalingiah
brbahu@gmail.com