Hello toolbox,
If you are on a smartphone or tablet, a solution to this issue might be to turn the screen horizontally and back to normal again.

If this doesn't work please read the FAQs  

https://www.flyordie.com/games/help/support/contents.html

  before you contact FlyOrDie's technical support 

https://www.flyordie.com/contact.html

 
Kind regards,
John