Hi Pos Cue,
I understand your concerns, and I appreciate your patience. It's essential to remain optimistic. Being in the same domain, I understand that resolving the issue can take some time. While it might seem straightforward from a player's perspective, but there could be complex issues or potential interconnections of existing issue with other features at the backend. So in order to get a effective solution, it requires time.
Rest assured, Our developer team is best and they will solve the problem soon. Just wait a bit. Your patience is greatly valued.
Best regards,
Coolru