Hello روح قلبي
I'm sorry to hear that you encountered some difficulties

To reach FlyOrDie, please either contact billingSupport@flyordie.com.
or use this contact form  

https://www.flyordie.com/s/contactSupport.html?portal=flyordie_com&lang=en

  to get in touch with them. 
Please provide the invoice numbers of the two payments and the nickname of the recipient . 
Both can be found on your receipts which were sent to you by e-mail. 
Please allow FlyOrDie a few days to respond to you. 

Thank you
and
Kind regards,
John