Hi likitisplit
please see here. --> 

https://www.flyordie.com/forum/246527

I hope that this will be helpful to you. 

(if you would like to get in touch with our tech support, please follow this link: --> 
 

https://www.flyordie.com/s/contactSupport.html?portal=flyordie_com&lang=en

 )

Kind Regards
John Stewart