Hi ,
When opening a critical issue, you complain just make a negative comment without expressing the details of the issue. More details required. Anyway, I don't know who gave you demerit. But here's what you need to know:
1) When signing up to the game, you accepted all the game rules. Please make sure you know all the rules and follow them.
https://www.flyordie.com/games/help/moderation.html
2) If you think you have received a wrong demerit, express your complaint by writing a detailed report at this address.
https://games.flyordie.com/s/reportAbuse.html?portal=flyordie_com&lang=en